Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Internet Pausing
KT_
Member

I paused my sons internet on the Smart Family app, and now it won't let me un-pause it. Why? How do I fix it?

0 Likes
Re: Internet Pausing
vzw_customer_support
Customer Support

Thank you for reaching out! Being able to manage/monitor your family's account when using the Smart Family service is very important. Let's work together to assist you with un-pausing your son's Internet access.

 

May I ask what happens when you try to un-pause it? Let's dig deeper.

 

Please visit our website at http://spr.ly/6608KGPBa*.

 

Once you've accessed the website, scroll down to "Activity and limits" and review the information provided at #12 (How can I turn off the Web & App Activity featuer or Screen Time feature on my child's phone?"

 

Please let us know if this helps.  Thanks!-Robert C.

0 Likes