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Internet Pausing

I paused my sons internet on the Smart Family app, and now it won't let me un-pause it. Why? How do I fix it?

Re: Internet Pausing
Customer Support

Thank you for reaching out! Being able to manage/monitor your family's account when using the Smart Family service is very important. Let's work together to assist you with un-pausing your son's Internet access.


May I ask what happens when you try to un-pause it? Let's dig deeper.


Please visit our website at*.


Once you've accessed the website, scroll down to "Activity and limits" and review the information provided at #12 (How can I turn off the Web & App Activity featuer or Screen Time feature on my child's phone?"


Please let us know if this helps.  Thanks!-Robert C.