Phone reception is TERRIBLE, especially inside my home. Sometimes, no signal and can't make or receive calls. Drops in the middle of conversations...VERY FRUSTRATING! I filed a claim months ago and still no improvement. What can be done other than switching to another carrier?
Let's get this issue resolved. Have you always had this issue inside the home? How long has this issue been occuring for? Please provide zip code and details to further assist. We are here to help. Keep us updated.
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Thanks for the additional details! RBGuy, when you leave 90278 does the device work properly again? Are other VZW customers experiencing the same issue in your home?
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Probably when the OP got the update to enable the 4G XLTE frequencies, their phone reception became poor. I believe it's a known issue with the Note3 and the new band of frequencies. Wish I could provide the URL, but one can google it.
"Note3 XLTE reception issues VZW"
OP should look under the battery and determine the build date of the device. If it's 2013 then that's likely the issue.
DevinPotter Six months is a long time to deal with service issues. What zip code are you having problems in?
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Logan Utah Beaver Dam Utah Perry Utah Brigham City Utah I go to Perry Utah were I work and that's where it is bad next to the lw miller travel plaza thats were I work
Thanks for the additional information DevinPotter! No alerts noted for those areas. Are these calls issues and 4G LTE fluctuation issues mainly while indoors? In the past 6 months, have you called our tech support team to troubleshoot? If you have, has a resolution ticket been submitted to our network team?
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Well I have come to a conclusion I'm contacting Better Business Bureau about Verizon 's lousy service I've been without a working service in my home since October and they say it's a software issue. they are gonna let me out the contract or I'll file a complaint. May even switch to someone to buyout my contract the service is useless to me I can't use it in my home . I don't have a home phone (landline) so I have no phone service. My husband and child have Boostmobile they have no issues with their service I n our house.
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Edited by: Verizon Moderator