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Issue - Note 5 thinks charger is docked
kira_jr
Member

I just recently updated to Android 6.0 and my Note 5 constantly thinks it is docked.  While watching videos or listening to music without it being docked, the sound will fade out or the video will pause because the phone thinks I am docking it.  Does anyone know how to fix this problem? 

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Re: Issue - Note 5 thinks charger is docked
vzw_customer_support
Customer Support

While using dock mode is necessary when using the dock, we don't want your phone to think it's docked at all times. Does the phone only go into docked mode when doing the activities you mentioned? Although third party apps cannot be accessed in safe mode, can you test your phone in the safe mode setting to find out if it continues to dock? http://spr.ly/6584Bmo1s


AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Issue - Note 5 thinks charger is docked
vzw_customer_support
Customer Support

While using dock mode is necessary when using the dock, we don't want your phone to think it's docked at all times. Does the phone only go into docked mode when doing the activities you mentioned? Although third party apps cannot be accessed in safe mode, can you test your phone in the safe mode setting to find out if it continues to dock? http://spr.ly/6584Bmo1s


AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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