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Kit Kat Upgrade Failed
upndown4par
Member

I tried installing Kit Kat from the Software Update and it downloads with no problem.  However, as it's installing, the little Android guy falls over and I see the word, "error".  Then the phone reboots and I get a window that says:

Software update unsuccessful

Sorry, there was a problem updating your SAMSUNG SCH-I605.  No changes were made.

Any ideas and/or suggestions would be greatly appreciated.

Thanks.

Ron

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Re: Kit Kat Upgrade Failed
vzw_customer_support
Customer Support

upndown4par lets get you enjoying the latest and greatest! Fill us in on the details and we'll pinpoint the issue. Is this error occurring while on Wi Fi or the network. What zip code are you located in?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: Kit Kat Upgrade Failed
upndown4par
Member

Hi,

The error is happening while I'm connected to my WiFi network at home.  My zip code is 85396.

Thanks!

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Re: Kit Kat Upgrade Failed
vzw_customer_support
Customer Support

Got it upndown4par, lets get you up and running! Are you experiencing any trouble with your Wi Fi connection with other activities on the device? Have you tried completing the update on the network?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: Kit Kat Upgrade Failed
upndown4par
Member

Hi Ashley,

I turned off my WiFi and tried to complete the update on the network.  Same result.  After less than 2 minutes into the installation, it died.

Ron

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Re: Kit Kat Upgrade Failed
vzw_customer_support
Customer Support

Thanks for the additional information Ron! Sounds like a system file might be corrupted and is interfering with the update. Do a hard reset as per this link http://vz.to/1i5WaSo Make sure to disable Automatic Restore at step number 5. Backup your pictures and contacts to the Verizon Cloud http://vz.to/14QbP0I before doing hard reset.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Kit Kat Upgrade Failed
upndown4par
Member

Hi Antonio,

Unfortunately, the link you provided to do a hard reset was a link to how to uncheck the Automatic Restore.  Can you provide the link for doing a hard reset?

Thanks.

Ron

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Re: Kit Kat Upgrade Failed
upndown4par
Member

I was able to do a hard reset and then tried to install the Kit Kat update.  Unfortunately, I got the same error message.

Ron

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Re: Kit Kat Upgrade Failed
vzw_customer_support
Customer Support

Thank you. I appreciate the insight. Was automatic restore on when completing the factory reset? If so, I would suggest testing the device in Safe Mode this will ensure all third party apps are disabled when completing the update, http://vz.to/1p8pMil

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: Kit Kat Upgrade Failed
vzw_customer_support
Customer Support

@upndown4par,

I'm sorry about that! Here's the correct link http://vz.to/1ydnylW.

Keep us posted if you need further assistance.

JohnB_VZW

Follow us on Twitter @VZWSupport

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