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KitKat update
Echo5Hotel
Enthusiast - Level 1
‎05-14-2014 08:10 PM

every time i download the kitkat update for install, it error's out during install... HELP!!!!

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Re: KitKat update
Tuna
Enthusiast - Level 3
‎05-15-2014 12:46 PM

Did you download the update over the air? I would recommend trying to download and upgrade your phone using the software Samsung Kies 3. Possibly during the initial download of the update, some data went missing.

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Re: KitKat update
Tuna
Enthusiast - Level 3
‎05-15-2014 12:46 PM

Did you download the update over the air? I would recommend trying to download and upgrade your phone using the software Samsung Kies 3. Possibly during the initial download of the update, some data went missing.

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Re: KitKat update
vzw_customer_support
Customer Service Rep
‎05-17-2014 05:15 AM

Echo5Hotel,

I want to make sure you are able to get your phone updated witht he latest software. Were you able to complete the download using Samsung Kies, as Tuna suggested? If you are still having problems updating your phone, a master reset would be recommended to help push the update. Please let us know if you are able to get your phone updated.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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