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KitKat update
Echo5Hotel
Member

every time i download the kitkat update for install, it error's out during install... HELP!!!!

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Correct Answers
Re: KitKat update
Tuna
Member

Did you download the update over the air? I would recommend trying to download and upgrade your phone using the software Samsung Kies 3. Possibly during the initial download of the update, some data went missing.

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Re: KitKat update
Tuna
Member

Did you download the update over the air? I would recommend trying to download and upgrade your phone using the software Samsung Kies 3. Possibly during the initial download of the update, some data went missing.

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Re: KitKat update
vzw_customer_support
Customer Support

Echo5Hotel,

I want to make sure you are able to get your phone updated witht he latest software. Were you able to complete the download using Samsung Kies, as Tuna suggested? If you are still having problems updating your phone, a master reset would be recommended to help push the update. Please let us know if you are able to get your phone updated.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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