Re: Latest From Samsung
Jason_Nipp
Contributor - Level 3

" It is being recalled, replacements are coming, but why hold on to it if it's not serving its purpose?"

I've answered this question several times.

Because there is nothing offical telling me to do otherwise.

0 Likes
Re: Latest From Samsung
rgang50
Contributor - Level 1

You probably have the most current info in a very fluid environment. I chose to play it safe and follow one set of directives. You chosen to follow another based on instructions to you.

Let us keep on comparing notes and hopefully we both end up getting our replacements without harm.

Incidentally, do you have to continue paying (If on a monthly plan) for your Note7 while it is turned OFF.

0 Likes
Re: Latest From Samsung
Jason_Nipp
Contributor - Level 3

"So Verizon website does mention "Return" and "Exchange" in their statement.

Good of you clear that for me. I thought for a moment I had misread that."

It sure does mention a return to stock or exchange as an option.   AS AN OPTION...  for those that do not want to wait for replacements.

I am willing to wait.

This thread discusses an article about Samsung releasing a software update to limit battery charging, to get stubborn hold outs to return their device.

There has been no official statement through formal customer communications, instructing me that I must return my device for return to stock or enchant to an S7 or J model phone.  I have a backup, I don't want one of those devices, so why would I pursue those options.

I can wait for the replacements... And until I am given official word to return my device, I'm not going to.

0 Likes
Re: Latest From Samsung
Jason_Nipp
Contributor - Level 3

"Incidentally, do you have to continue paying (If on a monthly plan) for your Note7 while it is turned OFF."

Yes, actually I do.  But through past experience with other devices, I know there is no getting out of the Edge payments. 

So I can either make those payments on nothing, or make those payments on a device I will be able to get replaced when the fixed batch comes out.

0 Likes
Re: Latest From Samsung
rgang50
Contributor - Level 1

Excitement never ceases, I hope when I go to get my replacement Note7, they will take back my new interim phone without giving me a ton of grief. Time will tell.

0 Likes
Re: Latest From Samsung
Someone2212
Enthusiast - Level 2

There are several issues at hand.

1: it's a voluntary recall, even verizon employees are keeping their personal note 7s.  If it was mandatory, VZ could shut off service through the sim.

2: There is no official stance from verizon other than giving your money back.  The "double tradein" isn't on their website anywhere other than the forums and the stores won't put it in writing with the fine print spelled out.  I.e. what if you personally decide to wait 6 months or the Note 7 is delayed xxx time or the cspc decides to promote iPhone 7 and forever ban the note 7, not to mention word of mouth isn't reliable and is left as an open ended contract.  As stated, the "double trade in" is only valid for the note 7, meaning you can't choose another device if the Note 7 is never restocked (even if its only VZ that refuses to sell them) ...

3:  it's an annoyance to install software over and over and over on all these "loaner" devices when the option is there to just wait till the fixed note 7s are shelved and only make a single transfer.

4:  say VZ doesn t restock the note 7, it's then my choice what to do rather than being stuck in a 2 year agreement with loaner device x.

Re: Latest From Samsung
Xyvis
Specialist - Level 1

Verizon.has told me to hold steady...

Perhaps the representative you spoke to (or sales person if in a store) did say to hold steady. However each representative I have spoken to this week has said they recommend returning the device and using another one until replacement Note devices are available. They said they do not do the J device loaner, however that any device I get (Samsung or not) could be returned without penalty (restocking fee) once new Note 7 devices are available. This is of course outside of the 14-day return policy (this was specified to me several times).

This is of course, when I called *611 simply asking if they had any ideas when replacements would be available.

If you called a local store, I definitely believe that they told you to hold steady, because odds are they aren't making a commission on an exchange. However each customer service rep I have spoken to has told me I should return the device, and get a temporary replacement at the store and if I desired, would be able to exchange that when new Note 7 devices are available. This was told to me by 4 different people, and I take what a customer service rep says over a salesman any day, as the sales man is in it for commission, where as the customer service rep is not.

0 Likes
Re: Latest From Samsung
Xyvis
Specialist - Level 1

There is no official stance from verizon other than giving your money back.

What else can they do? There are no replacements available at the moment!

  As stated, the "double trade in" is only valid for the note 7, meaning you can't choose another device if the Note 7 is never restocked (even if its only VZ that refuses to sell them) ...

Correct, as it is the Note 7 that is involved with the issue. What you can do is go in to a store, pick a new device that you want, and then exchange it for the Note 7 when available. Call customer service, they will tell you this. I have had several tell me this was instructed to them via corporate email. The Note 7 will be available again, it is still listed on their website, and it is an incredibly popular device (even with the bad batch of batteries) Verizon will absolutely re-stock it, I would be willing to bet money that they will be re-stocking them as soon as they are available from Samsung and the CPSC has given the green light.

0 Likes
Re: Latest From Samsung
Someone2212
Enthusiast - Level 2

As stated, I want the note.  I don't want a device i will be stuck with in case Y happens.

I've dealt with verbal contracts before and will not do it again.

If I return my note 7, it will be for nothing but a full refund.

So ... what are my options?  I wait and see what Verizon's move is.  If I don't like it, I go to another carrier.

This is why people aren't rushing to turn in their note 7s.

Re: Latest From Samsung
Xyvis
Specialist - Level 1

Fair enough.

That said I do urge you to use a different device in the meantime. The people who say their device is okay because it "doesn't get hot while charging" really don't know what they are saying.

First off, "hot" is not a quantitative term. What one person thinks is "hot" may not be what another thinks is "hot". Second, the issue from what Samsung has stated is between the cathode and anode in the cell. They are coming in contact with one another (which is not something that should happen!) and thus with the rise in temperature, start a fire. If this is indeed the issue, then I guarantee you the phone does not have to be charging for it to happen.

I am not a Chemist with an expertise in Electrochemistry, but I am a Chemical Engineer and have a much more than just basic understanding about what is going on here. It is not good, and it is not safe, and there is no reason to risk it. So if you are going to hold on to the Note 7, keep yourself safe and power it off, keep it unplugged, and use something else in the mean time.

0 Likes