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Latest From Samsung
kathy65793
Sr. Member
Re: Latest From Samsung
kathy65793
Sr. Member

I was not sure how to post this or if it was mention before but I wish Verizon would get in touch with me to tell me what I am to do with this phone

Re: Latest From Samsung
Tidbits
Sr. Leader

Return your phone is the answer. The reason why Samsung is doing this update is because some people refuse to turn in their phones. They are attempting to reduce the chances of something happening for those people so they can't be held liable for any mishap by law. It isn't their fault if people refuse to recall the device.

Re: Latest From Samsung
rcschnoor
Sr. Leader
Sr. Leader

kathy65793 wrote:

Here a link about the latest thing Samsung wants to do.....http://www.androidauthority.com/samsung-temporary-fix-note-7-problem-ota-update-limit-charge-60-7161...

Actually, what Samsung REALLY wants you to do is to return your device. This "stop-gap fix" is for people who for whatever reason feel like STILL using an unsafe after all the reports of these devices possibly exploding. I know I certainly would not still be in possession of a Note 7 had I purchased one.

Re: Latest From Samsung
Aulwesjo
Member

rcschnoor wrote:

I know I certainly would not still be in possession of a Note 7 had I purchased one.

That's easy to say, I've been trying to return my phone multiple times. I've been turned away by corporate store managers and reps. "It's nothing to worry about" "Contact Samsung". I finally tried another corporate store today and we were finally able to exchange both of our phones temporarily for the Edge.

Re: Latest From Samsung
snugglesmacks2

Or maybe it's because Verizon isn't taking the recall seriously. I've been to my local Verizon twice since the recall (once the day after, and again 2 days ago) and discussed options with them at length. Both times they assured me that I should hang on to the phone until the replacements are in, that the chance of an issue is so small that it's not worth the hassle of switching twice, that I have nothing to worry about. So what am I supposed to do? How do I force them to swap the phone?

Re: Latest From Samsung
rcschnoor
Sr. Leader
Sr. Leader

snugglesmacks2 wrote:

Or maybe it's because Verizon isn't taking the recall seriously. I've been to my local Verizon twice since the recall (once the day after, and again 2 days ago) and discussed options with them at length. Both times they assured me that I should hang on to the phone until the replacements are in, that the chance of an issue is so small that it's not worth the hassle of switching twice, that I have nothing to worry about. So what am I supposed to do? How do I force them to swap the phone?

Everyone keeps talking about "swapping" or "exchanging" the device. You do not need to "swap" or "exchange" the device to "return" it. However, if you feel you must hold on to that potentially life threatening device, go ahead.

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Re: Latest From Samsung
INGVAD60
Member

I'm sorry,but my Note 7 working perfectly. I charge it using Samsung Wireless Pad and my phone never even been warm. Why should I change it to something that I can originally purchase months ago(i.e. 7 Edge)? The only question I have to Verizon is if I keep my Note 7 after October 1st (replacement phone is not available) will I be paying restocking fee? It should be the case since it is not my fault that they can't provide replacement.

Re: Latest From Samsung
psuchad
Member

The bigger question that I have not seen anyone ask is why would Verizon charge a restocking fee? What exactly are they restocking? They can't resell the phone!

Re: Latest From Samsung
stargazer72460
Sr. Member

I also still have my original Note 7.  I have pre-registered at Best Buy for the replacement Note 7 when they can give it to me (waiting on the CPSC).  The "stop-gap fix" update sounds good if you look at the positive side, it would prevent the battery from fully charging. But I don't think they thought about the negative side.  If the battery is only going to charge up to 60%, this means that you will be putting it on the charger more often and this might heat up the battery even more.