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Re: Latest on Note 7 Recall from Verizon CS Rep:  Refund/Credit Changes
tk3765
Contributor - Level 3
‎10-17-2016 04:50 PM

He was reading straight off the memo..no hesitation in his speech like he was making things up.  Just sending out what he told me...they could always use your billing info from Verizon...

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Re: Latest on Note 7 Recall from Verizon CS Rep: Refund/Credit Changes
Stephen_Nelson
Enthusiast - Level 2
‎10-18-2016 07:15 AM

Well I guess I can see Verizon giving something like that to their CS reps, since it's in line with their clueless customer relations approach.  Should Verizon attempt to help Samsung collect any money from me, they risk losing the $4K a year I spend with them.  Not a good business decision in my mind.

Having said that, I really would like to return my Note 7 for a refund.  Haven't figured out how to do that yet.

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Re: Latest on Note 7 Recall from Verizon CS Rep: Refund/Credit Changes
Dbeak
Contributor - Level 1
‎10-22-2016 11:42 AM

As of today I have been refunded (on my credit card) all the money I paid for Note 7 #1 (after shipping it back in the special return box before the 2nd recall happened) and Note 7 #2 (not yet returned waiting for box). Now that I have been refunded all the money I paid, I'm just waiting for the return box to return N7 #2 and the $100 credit from Samsung for choosing the 7EDGE. Hope to hear others are having luck with their refunds as well.

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Re: Latest on Note 7 Recall from Verizon CS Rep: Refund/Credit Changes
Predator7
Specialist - Level 1
‎10-22-2016 11:55 AM

How long you had to wait to see the credit?

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Re: Latest on Note 7 Recall from Verizon CS Rep: Refund/Credit Changes
Dbeak
Contributor - Level 1
‎10-22-2016 12:04 PM

N7 #1 was delivered back to Verizon on 10/6 and refund was posted on my cc on 10/19. Refund for N7 #2 was posted on my cc today.

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Re: Latest on Note 7 Recall from Verizon CS Rep: Refund/Credit Changes
Acrillix
Specialist - Level 2
‎10-23-2016 03:26 AM

Thanks for this information. I personally did not purchase the Note7 but I was really considering getting rid of my iPhone SE and getting the Note7. Even after the first recall! I don't blame VZW or Samsung for this seriously unfortunate turn of events for a really loved series of devices. It wasn't in any case something planned. I think a lot of Note7 owners jumped the gun, and started blowing this thing (literally) completely out of proportion.

For Samsung to turn around and deploy an additional 1.6 million devices into the hands of customers in less than 30 days is pretty impressive. People need to realize this was unfortunate, but taking advantage of the situation is just plain rude.

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Re: Latest on Note 7 Recall from Verizon CS Rep: Refund/Credit Changes
tc2013
Contributor - Level 1
‎10-23-2016 09:43 PM

If you didn't owe the Note7, you would never understand how these two recalls really costing us (the TRUE Note7 owners).

Folks (like you guys) just sitting around and watching this show never understand the time we spent traveling to the stores, seeking for help, looking for solution and guidance, waiting for refunds ...the whole nine yards.

Any inconsiderate suggestion/sales-pitches/lecturing simply a grain of salt into the wound (us).

Hope you guys stop (kind of) blaming the Note7 owners on all these complaints and whining. (I guess we deserve to do it in a bit)

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Re: Latest on Note 7 Recall from Verizon CS Rep:  Refund/Credit Changes
tc2013
Contributor - Level 1
‎10-23-2016 09:50 PM

typo.  I mean, "own"

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Re: Latest on Note 7 Recall from Verizon CS Rep: Refund/Credit Changes
Mihos
Enthusiast - Level 3
‎10-24-2016 05:47 AM

I am carrying a balance on my card for the replacement phone (S7 Edge), so I hope they aren't too far behind on box shipments.

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Re: Latest on Note 7 Recall from Verizon CS Rep: Refund/Credit Changes
MAXSMOM382
Enthusiast - Level 3
‎10-24-2016 08:47 PM

If you never purchased a Note 7 why do constantly post on the recall? This topic doesn't concern you and it is very rude for you to suggest that people are taking advantage of the situation.  Nothing could be farther from the truth. Most everyone on this site simply wants to retain their upgrade option. Very reasonable request.

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