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Lock screen
Sherry4
Member

My galaxy note 5 got the update last night. My lock screen will now open with simy swiping even if i have it set with fingerprint. How do i fix this?

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Re: Lock screen
yarelim_vzw
Verizon Employee

Sherry4, I definitely depend on my phone to be locked when left unattended. Do you receive any error message when unlocking or locking your phone? Have you attempted to reset your lock screen information?

Keep us posted.

yarelim_vzw

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Re: Lock screen
bearone21
Leader

sorry t say this happened with 6.0.1 also.

fingerprint or any security needed to be eliminated before the update or you couldn't get into the phone.

master reset is the only option.

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