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Loss of Service at home.
artuate
Member

I had great service at home for the entire time I have had Verizon, up until the outage in my area on 9/17 and ever since it has been spotty or not at all available. (Area code 35126) I would like ton continue using my Verizon device, but if this continues I will have to swap carriers, this sudden drop in service is unacceptable, so much so that I had to go to a coffee shop to try and get help from tech support, and again now. 

They told me I should swap to the new 5g plan available for my device, and told me to try everything I have already tried again on my phones end. I also have a mobile hotspot device that has had zero service since the mentioned outage, so I know it is nothing to do with my device. (I have tried every troubleshooting tip they gave me and nothing made any difference)

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Re: Loss of Service at home.
artuate
Member

I have tried everything I can, every tip trick and reset I've been asked to do. (including today's update).
I would just like to have my service back to what it was before, 3 bars daily now 1-0 or only a 3g connection with no internet at all.

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Re: Loss of Service at home.
vzw_customer_support
Customer Support

We know it's important to have the best service available to you. Please send us a Private Message. *Rebecca

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