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Lost my phone
Kchau
Member

I am the account holder of this account. I lost my new Samsung Galaxy note phone. ON 21st Nov. I travelled to Dallas airport from Lubbock, waited at Admiral club lounge for an hour, took next flight to London, waited at club lounge for 5 hours, took a british airways flight to Capetown, South Africa  and reached hear at cape town on 23rd. My phone was switched off at dallas and not used till I realized yesterday that i lost my phone. What should I do ?

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Re: Lost my phone
vzw_customer_support
Customer Support

Kchau,

We're really sorry to hear your phone is lost and are here to help in any way we can! The suggestions from nicholasbranson and rcschnoor are great and I hope you can locate your phone using those tools. Just to piggy back off of their suggestions, I recommend suspending the line using the reason "Lost/Stolen phone." This will report the phone as missing and ensure no one can use it.

If you end up not being able to locate your phone I hope you have insurance coverage on it. If you do you can file a claim here http://bit.ly/07CrqPK for a replacement to be sent. Even if you don't have insurance there are still other options! Check them all out right here -> http://vz.to/1DbHqaM

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: Lost my phone
nicholasbranson
Sr. Member

Well,... did you ever activate the "verizon support and protection" app on the phone? If so, you can locate your device via the verizon website.

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Re: Lost my phone
rcschnoor
Sr. Leader
Sr. Leader

You could also try android device manager in Google Play.

Not sure what good it will do you if you are several thousand miles from your phone, though, except to disable it.

Of course, your phone must be turned back on and have a cell signal to be located.

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Re: Lost my phone
vzw_customer_support
Customer Support

Kchau,

We're really sorry to hear your phone is lost and are here to help in any way we can! The suggestions from nicholasbranson and rcschnoor are great and I hope you can locate your phone using those tools. Just to piggy back off of their suggestions, I recommend suspending the line using the reason "Lost/Stolen phone." This will report the phone as missing and ensure no one can use it.

If you end up not being able to locate your phone I hope you have insurance coverage on it. If you do you can file a claim here http://bit.ly/07CrqPK for a replacement to be sent. Even if you don't have insurance there are still other options! Check them all out right here -> http://vz.to/1DbHqaM

SarahO_VZW
Follow us on Twitter @VZWSupport