Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Low Resolution images - Incoming Text Messages


I've got a Galaxy Note 4 - anytime I receive an image in a text message, the resolution is very low despite the quality of what is being sent.  If it is a photo, it is pixelated; if it is an animated GIF, only the pixelated still image appears with no animation. 

  • This is not an issue on outgoing messages that I send. 
  • I do receive high res images and animations through Google Hangouts and Google Voice (via a Google Voice phone number)
  • The low image quality persists despite which app I use to send/receive texts - the same problem exists with Verizon Messages+, the native Samsung Messages app, and the (Google) Android Messages app.  I've uninstalled and reinstalled, cleared caches and data, etc. - nothing helps. 

Can anyone provide any solution?  Thanks!

Labels (1)
Tags (1)