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Marshmallow Upgrade for Note 5
Gemini94
Member

Ever since my system update been having alot of issues with WiFi. Have used alot of data due to this issue. Anyone else having this issue?

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1 Solution

Correct Answers
Re: Marshmallow Upgrade for Note 5
Shempp
Member

Thank you for your note. I phoned Verizon Tech Support this morning. We

booted my phone in safe mode, still had the same problem. Then support saw

that I had a major update waiting. We updated and ut fixed the issue. My

wifi internet access is back to lightening fast.

View solution in original post

Re: Marshmallow Upgrade for Note 5
Ann154
Expert
Expert

Have you tried to complete a system cache clear?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Marshmallow Upgrade for Note 5
Gemini94
Member

Yeah I did and factory reset my phone

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Re: Marshmallow Upgrade for Note 5
arehrlich
Member

Major issue with connecting to the net.  Can't download from Google Play, use Chrome, or search Google.

Re: Marshmallow Upgrade for Note 5
Shempp
Member

Yes same issue, same time frame.  Frustrating!  In addition, my device is scanning for connections every 4 seconds despite my having set all the settings for it to not do that.  Never had any issue before this last update.

Re: Marshmallow Upgrade for Note 5
Kjk503
Member

My wifi is fine after update but I lost 4G and reception dropped to 1 & 2 bars where I used to have 4G and usually full bars....anybody else? Any fix?

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Re: Marshmallow Upgrade for Note 5
vzw_customer_support
Customer Support

We definitely want this improved. How is your service in other areas? Do you get full bars in other locations where you used to?
NoahS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Marshmallow Upgrade for Note 5
arehrlich
Member

Found that if you reset all connections the wifi situation if fixed.

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Re: Marshmallow Upgrade for Note 5
Shempp
Member

Thank you for your note. I phoned Verizon Tech Support this morning. We

booted my phone in safe mode, still had the same problem. Then support saw

that I had a major update waiting. We updated and ut fixed the issue. My

wifi internet access is back to lightening fast.

View solution in original post

Re: Marshmallow Upgrade for Note 5
GhostDoctor
Member

Let me guess; your battery probably drains faster now?  That happened to my GS6 Edge plus after a security update and has been that way ever since.

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