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Marshmallow kills battery when close to 50% empty on Note Edge
ev-bear
Member

Since updating OS to Marshmallow on my Note Edge, the phone will not sustain a charge after battery is drained close to 50%. If I access any apps, especially the camera or apps that use the camera, the phone will act as if the battery is drained and will reboot on an endless loop without completely restarting. I need to remove the battery at this point to stop the phone from restarting.

I have since received a new battery and the issue still persists. I also factory reset the phone before upgrading to Marshmallow. What else can I try? Any help is greatly appreciated.

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Re: Marshmallow kills battery when close to 50% empty on Note Edge
bd94s10
Sr. Member

The only thing I can think of is to try the Software Repair Assistant tool. This will reload the software. Its a long shot but worth it. If your phone is within the 1-yr warranty you can elimiate this action item of Verizon's by doing it now.. and if you get to the point you need to have the phone swapped out you can say you completed this step.

This article is the same for all the Samsung Verizon devices I believe. http://www.verizonwireless.com/support/knowledge-base-80201/

Let us know if this helps. Other than that if you out of warranty contact Samsung to see if they can provide any other suggestions.

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Re: Marshmallow kills battery when close to 50% empty on Note Edge
vzw_customer_support
Customer Support

ev-bear, we appreciate your efforts thus far. You've completed a few great troubleshooting steps. Let's not give up. Did you download 3rd party applications to that phone? If so, did you update the software for those applications since retrieving the Marshmallow update on your phone? Additionally, it will also be helpful to uninstall any unwanted applications on your phone too. Let us know if these steps help. We're standing by to assist you.


For more tips on how to preseve the battery life on your phone, click http://vz.to/1SBwvwT



LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Marshmallow kills battery when close to 50% empty on Note Edge
Kpur4
Member

This exact thing is happening with my phone. Nothing that has been suggested helps.

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Re: Marshmallow kills battery when close to 50% empty on Note Edge
vzw_customer_support
Customer Support

Getting the best out of your battery is definitely important Kpur4 so I understand your frustration. What exactly is happening with your phone? Is the phone turning off when it hits 50% battery life? What suggestion have you tried?


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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