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Marshmallow update on note 5
Esmy
Member

Ever since the update my phone refuses to connect to the data and Wi-Fi. I have restarted the phone, reset the settings, and even factory reset the phone and still no change. Can anyone help?

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Re: Marshmallow update on note 5
jessrs0120
Member

Were you able to ever resolve this? I am hoping for help too. It's sad that there are this many posts and yet Samsung isn't stepping up to take accountability that the update wasn't ready for all phones.

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Re: Marshmallow update on note 5
vzw_customer_support
Customer Support

jessrs0120 We want your phone's data to always work for you. Let's get to the bottom of this. Do you have a note 5 as well? Do you get any errors on your device when trying to connect?
AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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