Missing Verizon Voicemail App NOTE 10

[gmartinsen]

The video didn't help because it tells me to click on the icon.....   I DON'T HAVE AN ICON?   The RED Verizon Voicemail icon disappeared with the last SYSTEM UPDATE.

[acraftylady2]

Try the 2nd part at that link going to settings in the upper right.  Doesn't the green icon give you Visual voice mail when you are connected to 4G?

[gmartinsen]

I get ZERO voicemail messages.  I might get the 9007 error message sometimes.   I will not get anything when I open visual voicemail (Green Icon).  EVERYTHING worked great with the Verizon Voicemail RED ICON.  I want that back.  .  

I have NO messages shown when I click on the GREEN icon.  No history of who called and when they called.

I can check voicemail by dialing *86 but How often do I check?  There is no indicator near top of phone when I get the 9007 error.

[acraftylady2]

Hope you get it sorted.  I never had a separate icon for just voicemail so no clue how that works.  I get a voicemail notice In the upper left and if I want to see visual voicema turn my wifi off and connect to 4g and it's in the green icon or I can dial 86.  My phones have always done it this way so curious to know about having another icon for just voicemail.  Did you see anything in phone settings when you went to the 2nd step?  Maybe someone at android central for the note 10 on verizon would know so I would try and ask there.   Another thought is maybe call and see if your voicemail needs to be reset, happened to me once.

[vzw_customer_support]

Gmartinsen, being able to receive your voicemails as intended is imperative. I understand you're sometimes getting a 9007 error. To gain clarity, are you getting this error when you're connected to Wi-Fi or using your VZW cell phone data? Where was your phone purchased? 

KiaH_VZW

[gmartinsen]

I get the 9007 error 100% of the time.

I know it happens on VZW Carrier and I believe it happens at home on my WiFi at other peoples house on WiFi.

Phone purchased directly from VeizonWireless a day before official release.

The started the day after I put in the latest SYSTEM UPDATE.  Jan 19 I believe.

[VideoHammer1]

I am having the EXACT same problem, from the icon changing to getting NO messages. I've tried everything that I can think of and suggestions from the web.

Very frustrating since you pay extra NOT to get your messages.

[gmartinsen]

I have been working with support for days.  Trying all sorts of stuff.  I'm calling Samsung Support later tomorrow.

DO you have SAMSUNG CLOUD icon on your phone?  VZW says I should have one but I don't.  VERY STRANGE.

[acraftylady2]

No Samsung cloud app on my note 10 plus and nothing in the google store.   I can log into my Samsung cloud online though.  What would the cloud app have to do with verizon visual voicemail?

[vzw_customer_support]

acrafatylady2, we are here to help! Have you tried checking the Samsung Galaxy Store instead of the Google Play store for Samsung Cloud?

ScottD_VZW