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Re: Missing Verizon Voicemail App NOTE 10
acraftylady2
Specialist - Level 2
‎06-03-2021 04:29 PM

My husband and I have the note 10 plus Verizon branded not unlocked and have always had a green voicemail app to listen to voicemail, never lost it.  Have had these phones not quite a year.   We just had phone updates May 28 so check and see if your phone is fully updated.  One person stated a factory reset solved it, have you tried that?  Is your phone Verizon or unlocked?

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Re: Missing Verizon Voicemail App NOTE 10
sauerkenneth
Newbie
‎06-04-2021 09:09 AM

@acraftylady2 

I have not yet done a factory reset as I'm hoping to do some additional troubleshooting on this issue as I had found some other threads through reddit and other online forums with a similar issue across quite a few verizon branded devices with no resolution.

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Re: Missing Verizon Voicemail App NOTE 10
acraftylady2
Specialist - Level 2
‎06-04-2021 09:29 AM

Do you have the 4g or 5g version?  Do you have the latest update?  My 4g version got an update May  28th.  For some the reset fixed it.  Be curious to see how Verizon can add it back.

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Re: Missing Verizon Voicemail App NOTE 10
vzw_customer_support
Customer Service Rep
‎06-06-2021 09:42 AM

We know how important it is to get the notices regarding your voicemails. We are here for you and want to get this matter resolved.  Have you tried to complete a Factory Reset on your device?  If not, please make sure you back up your device first to ensure you do not lose any content on your device. 

 

Let us know if this information is helpful.    - Lisa 

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Re: Missing Verizon Voicemail App NOTE 10
kmccormick211
Newbie
‎09-09-2021 05:51 AM

I'm having this exact issue. No red voicemail icon, no visual voicemail anywhere, and I don't get push notifications if I receive a voicemail. I just have to check after a missed call. Galaxy S21+ purchased through verizon

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Re: Missing Verizon Voicemail App NOTE 10
vzw_customer_support
Customer Service Rep
‎09-11-2021 05:59 AM

kmccormick211, we want to make sure you are able to easily access your Visual Voicemail. Allow us the opportunity to review. Have you ever had access to the Visual Voicemail app on this device? How are your data services at your location, while Wi-Fi is off? Also, can you please confirm that your device has the latest Software Update?   -Sylvia

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Re: Missing Verizon Voicemail App NOTE 10
sherrmc45
Newbie
‎02-06-2022 10:11 AM

I'm having the same issue. 

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Re: Missing Verizon Voicemail App NOTE 10
vzw_customer_support
Customer Service Rep
‎02-08-2022 10:20 AM

 

We want to be sure we address your exact concerns, sherrmc45. Please tell us more about what is happening with your device. What is the make and model? When did it start happening? Is the issue consistent or intermittent? -George

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Re: Missing Verizon Voicemail App NOTE 10
deashi
Newbie
‎02-15-2022 10:27 AM

Me too on my S21 new phone!

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Re: Missing Verizon Voicemail App NOTE 10
vzw_customer_support
Customer Service Rep
‎02-17-2022 10:31 AM

deashi, let's get the missing app found. Typically, the voicemail app is listed under the Verizon folder. By chance have you looked there?

-Tionna

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