I got it into safe mode finally
OK... I called while in safe mode. Didn't ring. whet straight to VM. Didn't give my former greeting. Hung up. It said I had voicemail. I SAW it in Visual Voicemail (not Premium version).
Took out of safe mode. and left a 2nd message. Did not show. No visual showing I have missed a call. Dial *86 and I could her it but no indication or error that I received/missed a cll and had a voicemail
Thanks, gmartinsen! Just to clarify, Visual Voicemail did notify you of the voicemail when you were in Safe-mode correct? In that cae a factor reset may be the way to go but we can try a few additional things first before we do. Please respond to the Private Note we are sending.
Our sincere apologies for the delay, gmartinsen. It does appear we missed each other in our replies. We appreciate all the steps you've taken so far and the time you've spent. If you haven't already reached out for additional support in one of our other customer service channels, we can continue to help here by taking a closer look at your account. We will send you a private note to continue in order to protect your privacy. Thanks for your patience.
Did this ever get resolved? I am having the same problem. I have a green app, not the red one. my voicemails show up, but only as a phone number that I have to click on and then play the message. Spent so many hours trying to resolve this between the online chat and my own searching, it's exhausting!!!!
Hello, we want you to be able to access your Voicemail with ease. Please send us a Private Note. We are here to work with you.