I am about to find and pay for an alternative visual voicemail app. Frustrated that I've been paying for this for a couple of years but have never had access to visual voicemail or the red icon- only green.
2lindamar, I use Visual Voicemail and I can honestly say I would be so lost and have so many headaches if it wasn't working. I am here to help and we can look into this. Who was the device purchased from (Samsung, Verizon, 3rd Party, etc)? What happens when you are left a voicemail and you enter the application? Which app are you using for your Visual Voicemail (Verizon's, 3rd Party, etc)?
Unfortunately I don't recall where my phone was purchased- I have a green voicemail app, not the red one. when i get a voicemail the first few words of my messages show up in my alerts but to get the full message I have to listen to it. On my note9 , the vm messages came as texts. That is what I need- or at least the full message written out somewhere- I just don't have time to go in and listen!
Thank you! Hope you can help!