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Missing album artwork
Gbktoledo
Novice

After updating my Note9 to android 10 I have lost all my album artwor . I've tried re-syncing with no results  

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Re: Missing album artwork
vzw_customer_support
Customer Support

Gbktoledo

 

Updates are meant to improve the performance of our devices not hinder them. I am sorry to hear that this update has caused this issue for you. Just so we are all on the same page are you referring to the album artwork of a music application? Are all of your apps up to date as well? Please provide more details so that we can better assist you.

EdwardL_VZW

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Re: Missing album artwork
Gbktoledo
Novice

It is the default google play music app and yes all my apps are up to dat . I've tried re-sync using windows 10 media player which has all the artwork with no success. 

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