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Mobile data and voice connection problems after update to NK1
Eric_Potter
Member

My certified pre-owned Galaxy Note 3 downloaded the update last night and I installed it earlier this morning (Jan 13, 2015).  After it installed and rebooted it would not connect to any cellular network.  Cycling Airplane Mode seemed to get the voice connection to work, but not data.  Restarting the device sometimes breaks the voice connection and I have to cycle airplane mode again. I've also noticed that it now seems to take a lot longer to power off.  Is there anything besides a factory reset I might try?

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Re: Mobile data and voice connection problems after update to NK1
Eric_Potter
Member

My phone automatically backups regularly. Tried a factory reset, device

could not connect to mobile network upon reboot. On a whim, I tried

restarting without my 64GB Sony Class 10 UHS-1micoSDXC (SR-64UY) card,

phone worked perfectly. I reinserted the card, copied the contents,

formatted it, and moved the contents back. I rebooted the device, just to

make sure, and it failed to connect to the mobile network. Unmounted and

removed the microSDXC, rebooted the device, works perfectly, reinserted the

card. It seems that this new update has a bug when booting with a Sony

64GB Class 10 UHS-1micoSDXC (SR-64UY) card. Work around is to boot without

the card and insert it after it is powered on.

On Wed, Jan 14, 2015 at 9:14 AM, Verizon Wireless Customer Support <

View solution in original post

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Re: Mobile data and voice connection problems after update to NK1
WGallian50
Member

I am experiencing the same issues. Nothing I have tried has worked either.

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Re: Mobile data and voice connection problems after update to NK1
vzw_customer_support
Customer Support

Eric_Potter,

We're definitely sorry to hear how many issues you're having with the phone! That needs to work. Have we tried removing the battery and SIM card and reinserting that? Can we check under settings>data usage to make sure mobile data is showing as on with no limit? If both of those are set, a factory reset could be worth trying but there are definitely things to try first.

AndrewT_VZW

Follow us on Twitter @VZWSupport

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Re: Mobile data and voice connection problems after update to NK1
DevinPotter
Member

I too also I'm having problems my internet was good before the update please FIX  the issue.   my voice calling quality seems to be degraded with eco's

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Re: Mobile data and voice connection problems after update to NK1
Eric_Potter
Member

Confirmed mobile data enabled with no limit. Removed battery, microSD, and

SIM. Let sit disassembled for about five minutes. Reassembled, powered on,

and now it does not connect to voice network, like I said in original

post. Thankfully, Wi-Fi works.

On Jan 13, 2015 4:45 PM, "Verizon Wireless Customer Support" <

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Re: Mobile data and voice connection problems after update to NK1
DevinPotter
Member

I see your a potter your self  good thing I got potter on the inside lol 😉     ya I just checked all settings and are good standing. I dont now if the has to be a resaet for Verizons end  but I did what you ask with positive out come  ...... sometimes I think that everybody that's updating this still updating and the system's taking time to talk about until everybody's fully updated and then the system can handle it is there any other things you can do to help my situation out just did a factory reset as wellit hard reset

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Re: Mobile data and voice connection problems after update to NK1
DevinPotter
Member

I have service it just seems too have degraded after update voice call scene Gergely and echoesand 4G LTE seems sporadic with connection not consistent

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Re: Mobile data and voice connection problems after update to NK1
vzw_customer_support
Customer Support

Eric_Potter,

I'm glad to hear your wi-fi is still working but we want to make sure everything is. With that continuing, it may be worth trying a factory reset. Do you know if your device is backed up to the Verizon Cloud or any other option? If not  you can definitely run that application to back up over wi-fi. Once that is done we can try the reset which should absolutely solve this. http://vz.to/1DZ9bmW

AndrewT_VZW

Follow us on Twitter @VZWSupport

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Re: Mobile data and voice connection problems after update to NK1
Eric_Potter
Member

My phone automatically backups regularly. Tried a factory reset, device

could not connect to mobile network upon reboot. On a whim, I tried

restarting without my 64GB Sony Class 10 UHS-1micoSDXC (SR-64UY) card,

phone worked perfectly. I reinserted the card, copied the contents,

formatted it, and moved the contents back. I rebooted the device, just to

make sure, and it failed to connect to the mobile network. Unmounted and

removed the microSDXC, rebooted the device, works perfectly, reinserted the

card. It seems that this new update has a bug when booting with a Sony

64GB Class 10 UHS-1micoSDXC (SR-64UY) card. Work around is to boot without

the card and insert it after it is powered on.

On Wed, Jan 14, 2015 at 9:14 AM, Verizon Wireless Customer Support <

View solution in original post

0 Likes