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My Note 4 continuously restarts and must remove battery to stop it.
ROBODE47
Member

My Note 4 continuously restarts and must remove battery to stop it. Sometimes screen says hook to computer and update software.

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Re: My Note 4 continuously restarts and must remove battery to stop it.
vzw_customer_support
Customer Support

ROBODE47,

 

We always want your device to work reliably and we're happy to help. How long has this been going on or when did the issue begin? Since this started have there been any new apps, app updates, software updates or even physical or water damage to the phone?

 

AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My Note 4 continuously restarts and must remove battery to stop it.
kathy65793
Sr. Member

Verizon has a program that may help and I think it will work on Note 4.

Did the phone update recently?

Repair Assistant - Software Upgrade Assistant (Samsung) | Verizon Wireless

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