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My S9 locked me out
slisogar
Member

Out of the blue my S9 asked for a Password on boot up...now I'm locked out. Factory Reset/wipe is not an option...too many work related photos/videos/Notes to lose..

 

Thoughts?

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Re: My S9 locked me out
acraftylady2
Sr. Member

Don't you have back up turned on for Google and samsung?

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Re: My S9 locked me out
vzw_customer_support
Customer Support

slisogar, we are sorry to hear that you may be locked out of your device. Normally, if you were to boot up or restart your device you will need to manually input the lock screen password. Can you please let us know if you are still locked out? What options do you see on your device screen? 

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