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My Verizon App will not update nor can I uninstall
jmamjm
Member

Having the same problem as the earlier posting.  His/Her problem was clearly explained.   When clicking on the My Verizon Icon, it goes straight to a screen that says "Help us keep you safe. Update you My Verizon App to insure it is aligned with our latest security standards"   and there is an "update" button on the bottom.  When clicking the update button a new screen pops up with a graphic and a "try again" button.   Can push try again over an over, same screen returns.   Dead end!

Then, tying to go to the Play Store to an getting to the My Verizon App.  An uninstall option is not offered to me, it again only shows an "update" button.  Click the 'update' button, and get a "something went wrong, try again" notification that stay up for a few seconds then fades away.   Dead end!

I tried to disable the App, then everything I then try just leads me to an "enable" button...then again to the same "update" button.  Viscous circle, dead end!

I tried to "clear cache" and "clear data", it appears to switch to 0.0 mb on the screen, but then it does not stay there, it always reverts back to the cache an data values previously shown. 

I tried "open/close" , "disable/enable" and "force stop/restart"  all with the same results leading to the original problem  "Help us keep you safe. Update you My Verizon App to insure it is aligned with our latest security standards"  Viscous circle, dead end!

Restricted by notification, Yes.   There was an automatic Verizon update yesterday.  Connected to Wifi - yes.  All other apps (74) updated today correctly with the "update all" button.  No other problems I can see at the moment. 

Please help!

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Re: My Verizon App will not update nor can I uninstall
vzw_customer_support
Customer Support

Jmamjm, we see that you have some concerns that you are in need of assistance. I only show your current post for details. Which Samsung Note do you have? 

 

-TakendraW

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