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My account on my verizon app doesn't show all lines anymore
eholz2678
Member

I personally am the account holder of 3 lines on my account and all of a sudden the only line that shows up is MY line. I am trying to view activity on ALL 3 lines on my account but now only MY line shows up. What happened? How do I fix it?

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Re: My account on my verizon app doesn't show all lines anymore
vzw_customer_support
Customer Support

Making sure you can manage your account online is important, eholz2678. I too would be alarmed if I logged into my account online and only saw my line instead of all lines on the account. We definitely want to get your access back. So I can better understand I have some questions. What does it say when you first log in? Have you recently made any changes? Are any other users registered for their My Verizon account?


JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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