Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
My device got stuck while update. What should I do?
JohnnyNote
Member

The phone says "Downloading...Do not turn off target!!". If I do turn it off, is it going to brick my phone?

0 Likes
1 Solution

Correct Answers
Re: Verizon Software Upgrade Assistant stuck while upgrading, what do I do?
JohnnyNote
Member

I finally got it to work. I had to pull the battery, clear the cache. Hook it to the computer with the OEM Samsung charge cable for it to work.

View solution in original post

0 Likes
Re: Verizon Software Upgrade Assistant stuck while upgrading, what do I do?
vzw_customer_support
Customer Support

Hi JohnnyNote - Let's get you back to business! How long did appear to be stuck for? If the device has not come back then the final step would be to pull the battery and put it back in. Please keep me updated on the status.

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

0 Likes
Re: Verizon Software Upgrade Assistant stuck while upgrading, what do I do?
JohnnyNote
Member

I finally got it to work. I had to pull the battery, clear the cache. Hook it to the computer with the OEM Samsung charge cable for it to work.

View solution in original post

0 Likes
Re: Verizon Software Upgrade Assistant stuck while upgrading, what do I do?
vzw_customer_support
Customer Support

Whew! I'm glad to hear that everything is up and running, Johnny. I appreciate you taking the time to keep us posted on the concern at hand.

YosefT_VZW
Follow us on Twitter @VZWSupport

0 Likes