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My phone keeps getting hot when I use it.
Dianatm
Member

When I use my phone it gets extremely hot, sometimes it will be too hot to hold. At first I thought it was the case but I have removed that and it still gets hot. I have looked for a virus and have done everything the help center has asked me to do but it still gets extremely hot and I can be doing something simple has just texting.

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Re: My phone keeps getting hot when I use it.
epiieq1
Member

This is a bug in the Note 4.  A lot of us are experiencing the same issue.  If Verizon ever gets around to release the update to 5.1.1, your issue will go away.

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Re: My phone keeps getting hot when I use it.
vzw_customer_support
Customer Support

Dianatm, we don't want this to be a hazzard. Does your device have any physical or liquid damage? We recommend that you  have it evaluated at a store location. Click the link below to retrieve the closest store:


http://www.verizonwireless.com/stores/


LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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