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My son accidentally set a screen lock password and I can"t access my phone. How do I clear it to regain access to my phone.
Schwietermanrobin
Newbie
‎11-15-2016 10:31 PM

My son was using my phone in the car and said why does it need a password now?  He has no idea what he did, and has no clue what the password may be.  What do I do?

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Re: My son accidentally set a screen lock password and I can"t access my phone. How do I clear it to regain access to my phone.
pherson
Champion - Level 1
‎11-15-2016 10:43 PM

By default if you try a password, after ten times the device will reset, unless you changed that option. Otherwise you may be stuck with a paperweight.

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Re: My son accidentally set a screen lock password and I can"t access my phone. How do I clear it to regain access to my phone.
vzw_customer_support
Customer Service Rep
‎11-17-2016 10:43 PM

Great question! Unfortunately if the device is locked and now requires a password to be unlocked, the device will need to be Factory Reset.

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