Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
My son accidentally set a screen lock password and I can"t access my phone. How do I clear it to regain access to my phone.
Schwietermanrobin

My son was using my phone in the car and said why does it need a password now?  He has no idea what he did, and has no clue what the password may be.  What do I do?

Labels (1)
0 Likes
Re: My son accidentally set a screen lock password and I can"t access my phone. How do I clear it to regain access to my phone.
pherson
Leader

By default if you try a password, after ten times the device will reset, unless you changed that option. Otherwise you may be stuck with a paperweight.

0 Likes
Re: My son accidentally set a screen lock password and I can"t access my phone. How do I clear it to regain access to my phone.
vzw_customer_support
Customer Support

Great question! Unfortunately if the device is locked and now requires a password to be unlocked, the device will need to be Factory Reset.

0 Likes