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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
My wifes pgone while in her pocket with the screan locked was reset to factory settings. How could this happen. Why did it happen
GAYPEA85
Member

My wifes phone while in her pocket was reset to factory settings. How could this happen.

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Re: My wifes pgone while in her pocket with the screan locked was reset to factory settings. How could this happen. Why did it happen
lindamcd
Novice

My phone has had nothing but problems since the early September update. Marshmallow 6.0.1   This update was mostly for a 'beam' service that reads barcodes? AND it has totally wiped out the fingerprint security lock. Some people can't even unlock their phones. So, who knows? I spoke with Samsung. They were, of course, unaware of ANY problems! Right.  Better get fixed. $700 phone? 

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