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My wifes pgone while in her pocket with the screan locked was reset to factory settings. How could this happen. Why did it happen
GAYPEA85
Member

My wifes phone while in her pocket was reset to factory settings. How could this happen.

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Re: My wifes pgone while in her pocket with the screan locked was reset to factory settings. How could this happen. Why did it happen
lindamcd
Novice

My phone has had nothing but problems since the early September update. Marshmallow 6.0.1   This update was mostly for a 'beam' service that reads barcodes? AND it has totally wiped out the fingerprint security lock. Some people can't even unlock their phones. So, who knows? I spoke with Samsung. They were, of course, unaware of ANY problems! Right.  Better get fixed. $700 phone? 

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