So, if Verizon is so concern about making sure that there is no concerns with the KitKat 4.4, by allowing the competitors to take the first plunge, then why is the Galaxy S5 and some other models, have the KitKat 4.4 already installed? Do you want to see how fast we get the upgraded firmware, then no one pay their phone bill until we get it. Why should we be expected to pay for poor customer service?
Id say you are right about it being a businesss decision on making a profit. But you are wrong about them wanting to sell S5s instead of updating the note 3.
They waited to update the S4 until the S5 came out. Dont expect update to your note 3 until note 4 comes out.
When I was in the Verizon store at week the Samsung rep. Was there. He said the note 3 Wil be updated at the end of May. If they don't I will be getting the S5 this is insane
If we look at the first posting of this discussion, it was posted on March 2nd 2014. I am 99.9% sure that people were asking when the KitKat will be out prior to that date, which brings me to my concern. So, now they say May, and then June, then July, OOPS! I heard that I new firmware was to be out around June or July, so while we are getting the KitKat, our competitors who already have the KitKat will be getting the upgraded firmware. I just signed a petition that has been circulating to wake up Verizon and provide the quality customer care service that AT&T, T-Mobile, and others are currently providing. I am tired of all the smoke and mirrors.
I'm curious why you think the Note 3 won't be updated until the Note 4 is released, which is currently rumored to be released at the IFA in September. Verizon released their Q3 results last week, and while they posted stronger than expected earnings, wireless customer growth was slightly below the Street's estimates, causing concern that the company is losing market share. Verizon blamed it on iPhone 5S shortage. Whatever the case, it could be why the S4 update was suddenly released without warning...they need to retain as many subscribers as possible. Yeah, Customer Service isn't their stronger suit...but it's on par with other larger carriers. Go look at the latest Consumer Reports ratings for cell phones and carriers. If one was to change carriers, it makes a case to consider smaller carriers like US Cellular and Consumer Cellular, which have higher support ratings. But coverage with these carrier can't match the big 4. As most things in life, it's a trade-off. Yeah, I'm frustrated too, but learned that emotional decisions aren't always best and to do my homework. That said, I truly hope we see the KK uodate for the Note 3 this week. But that's my gut, not my brain...
I sure don't stay around VZW for its customer service. Customer service has left the scene since the days of old GTE. I don't / seldom go into a corporate store anymore as I don't like the way that crowd treats me and the wait is just outrageous in the stores I use to frequent. I was in one in Arkansas several month back which was OK. I did read what you mention with the financial report a day ago and came to a similar conclusion. Not hard to conclude either. I do hope VZ shareholder read it carefully so they can decide why the earnings passed out to them by VZ is lower than what they would like it to be. Maybe when the shareholder meets come up they may elect new board members and such to turn the the earning around and start with likable customer service. I am a shareholder of Vodaphone which is who used to own 45% of the VZW and I was always happy with the earning I received from them and expect that to continue. The buy out helped vodaphone give its shareholders good returns when that happened. I have owned many shares of stock from different USA phone companies and the earning have always been there but very minimal compared to Vodaphone. The buyout also ended me up with some VZ stock which I have yet to see how it pays but if it is not something very close to what Vodaphone was when they owned that 45% of VZW I will dump it and buy something else. I really have no patience with these USA phone companies anyway. Oh almost forgot I took my Kit Kat update April 25, 2014 and all went well and you are correct about its release as I did not really expect it for some time. It went well and so far no issues. I really don't see any big deal with Kit Kat but I guess that is just me. Just really glad VZW did not mess it up like I experience with one of the updates I had on the S3 and then it took these LAMO's 2 - 3 weeks to get out a fix so people could use their S3 as a phone again and the whole time VZW blames the issue on Samsung. VZW is just like someone else I know who never wants to take the blame for anything. What ever happen to the buck stops here OH you and I both mentioned the lack of VZW customer service not being what it should be didn't we.
My note tablet 10.1 just got the update of kit kat.
I understand your concerns regarding software updates S_Bumgardner! Manufacturers develop updates with the intention of improving your wireless experience. Once available to us, we will push updates to all devices. You will be prompted to download and install updates when ready.
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport
Thank you for the response. It was delicately put. Am I correct in understanding that I will have to take action to cause the update to actually take place?
Bear in mind, I am not sure I want the update right away. I prefer to give everyone, including app authors, time to fix problems. Unlike many on here, I will never rush into an update.
Do you know if Google's proposed change to SD card permissions is incorporated into this update? While I recognize that what they propose to do is good for security, and ultimately I approve, I also recognize that it will break apps that were not well written and are not yet ready for it.
I don't know each individual thing we are missing out on. The Samsung sidesync 3.0 is one feature I was really anticipating. Until this update is released I cannot use a feature my phone should have is very disappointing.
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