As far I can tell Verizon and Samsung are doing excellent job with Note 7 recall process!!! And Most People are here kept asking the same question over and over again!!! VERIZON HAS DONE EVERYTHING TO MAKE IT VERY CLEAR AND TRANSPARENT WHAT TO DO WITH EXISTING NOTE 7 PEOPLE THAT HAVEN'T RETURN YET OR WAITING FOR REPLACEMENT!!! So please be patient and follow the instruction that Verizon and Samsung posted here.
And No I don't work for Verizon or Samsung.............
I ordered my Note 7 through Best Buy and got the original one on August 19th. I kept it waiting for the replacement Note 7 to be released by Best Buy and I got my wish. I got the email from Best Buy this afternoon saying that I could go to the store and get my replacement Note 7. I am now trying to restore all my apps and settings.
"Please visit your local Verizon Wireless Store or, if purchased from an Indirect Agent please visit that Indirect Agent Store, to return or exchange your Note7 device. Bring your device, charger, accessories, packaging, and receipts you have to process your return."
Nothing about what to do if you bought online. And specifically no offer to exchange online as should be done. Your post is very colorful, and very worshipful of Verizon/Samsung, but very, very wrong.
Amusing, however, that you complain that people keep asking the same question. Yes, yes we do, because VERIZON HASN'T ANSWERED IT. What do you do if you bought online, how do you get your replacement online? I've been to my local VZ corporate store - their response - "keep your phone, we can't help you if you didn't buy it here." Ball's in Verizon's court.
When 10 different people call...and get 10 different answers...NO they are NOT being clear.
Just this morning I was told I could NOT exchange with one of the available phones being sold online.
Another person got their replacement exchange completed.
Samsung said carriers are to exchange phones BY the 21st..
Not ON the 21st. Not AFTER the 21st. BY. This means start when you get the phones and have it done BY the 21st. Verizon stores aren't doing anything, in fact, they claim they 'have no idea' when they will get they new phones when you call your local store. Which is NOT following the Recall, when Sprint has been exchanging Notes since Friday and ATT since Monday.
Verizon needs to get it together.
I also bought Note 7 online and finished ordering replacement Note 7 one hour ago!!My order still in process, will be ship tomorrow if not today but I had to pay $76.00 as a Tax and was told refund for the Tax will be issue when Verizon get the old Note 7 back so call 800-922-0204 then press 0
That's exactly who I called earlier. Was on the phone for about an hour and got no where. I even told her there was no way I could get to a local store anytime soon and she still refused to help me.
i lost my note 7 on the 26th of august, filed my claim and paid my deductible before the recall. I was later informed by Asurion about the recall. all this time i have been told that my phone is on back order tha as soon as they become available i will be notified . now after almost a month im being told that they cant secure on fore me and that i would be reimbursed the price of the phone minus the deductible. i am still paying for my phone through the edge program. if they reimburse me minus my deductible it would not cover the price of the phone or allow me to cover my edge agreement. insurance is there in an event i lose my phone i am to be made whole not put at a disadvantage. asurion should reimburse me the full price of the phone and keep my deductible. if the phones were available they would have to go out and purchase one at full price and keep my deductible. i have been paying for insurance to no find out they are not going to cover my phone fully. Is there anything Verizon can do to help me?
If you have bought Note 7 online or bought directly from Verizon (800-922-0204) then you have two option
A. Call 800-922-0204 ask for replacement
B. Go to Verizon Corporate Store
Call again until you get a replacement order!!Some Verizon rep are too lazy or less knowledgeable to handle this kind of transaction so keep calling them until you find the right rep