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NOTE S8 LOCK SCREEN AND CALLER I.D. PROBLEM
CESMOR77
Member

While the Samsung Note 8 receives a phone call, the LOCK SCREEN does not allow a POP-UP screen with the CALLER I.D. and option to answer or decline the call.  I have to unlock the screen, then go to the Phone app and answer the call after about 3 or 4 rings. How do I set the phone to allow the CALLER ID  to POP-UP as soon as the call arrives?  (I've checked the permissions and allowed all I could.) 

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Re: NOTE S8 LOCK SCREEN AND CALLER I.D. PROBLEM
bearone21
Leader

settings/lock screen/show content

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Re: NOTE S8 LOCK SCREEN AND CALLER I.D. PROBLEM
stevenm_vzw
Verizon Employee

We can’t have you waiting so long to answer a call CESMOR77. When did the issue first start? Have you made any recent changes to the phone (settings, new apps, updates)?

StevenM_VZW

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