NOTE not staying connected to WIFI and messages not coming through

[lagravely4]

Note 4 not connecting to WIFI.  Says it is connected but continuously tries to connect.  Messages are not coming through either.  I have to turn the phone off and on to get messages.  Please help

[vzw_customer_support]

lagravely4 -

Time has come to keep your Wi-Fi connection on your device. Being able to receive your messages while on Wi-Fi is crucial. Let's work together to resolve these issues. Please provide your Zip Code. When did this issue begin? Is this happening with all Wi-Fi connections?
JacobV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[lagravely4]

24017 it just started this morning.

Thanks

[vzw_customer_support]

I appreciate those details, lagravely4! Let's gather a bit more info, so we can ensure this is resolved for you. Do you find that this happens on every WiFi network, or just one?

MichelleH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[xclusive7]

Same thing here, it's like the beacon that alerts me to open networks isn't even on.

[vzw_customer_support]

Xclusive7, let us be the beacon in the dark. Did you notice this begin after any new apps, games, or software was installed? Is this happening with every wi-fi network or just a specific one? Please share details so we may assist.
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!