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New Samsung note 10 plus not receiving all text messages
Emeliagz123
Member

I just purchased a new note 10 plus phone. And having trouble receiving all my text messages.  It seems to be just from iPhone users. Because I'm getting my husband's text. Who has a note 9. How do we fix this problem?

 

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Re: New Samsung note 10 plus not receiving all text messages
vzw_customer_support
Customer Support

We are concerned to hear that you are not receiving all of the text messages on your device. We understand the importance of getting this corrected, and we will be glad to help! By any chance, have you tried to restart your device to see if the issue continues? Also, have you tried to receive a text message with more than one iPhone? DavidR_VZW

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Re: New Samsung note 10 plus not receiving all text messages
Nakjenea
Member

Same issue. Switched from ipjone to note 10 5G.

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Re: New Samsung note 10 plus not receiving all text messages
vzw_customer_support
Customer Support

It worries us to hear you are experiencing similar issues, Nakjenea. It is important you are able to receive all texts, and we will help. If the issue is only occuring with messages from iPhone users, we recommend for you to deregister from iMessage by following the steps listed on the link attached. After completing this step, please let us know what you experience. https://support.apple.com/sl-si/HT203042 DavidR_VZW

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