New note 7

[FAIGUY9]

I did the update at the store and my phone got really hot as well.  But now I've had my phone since Tuesday afternoon and charged my phone(numerous times), even charged while using and it has never gotten hot again.

[lonestar614]

No worries, these things do heat up at times, I remember my wife's HTC ONE M8 used to get so hot it would actually be uncomfortable to hold. Are there any apps in the background that could be using CPU? (Social Media apps are notorious for this)

[bearone21]

if the phone is on when being charged, apps are updating.

[LIFEISGOODSWIM]

Yes, same here.  I had the exact issue with this replacement that I picked up on Tuesday.  It also gets warm when you charge it.  Yesterday, it cooled down when it was fully charged, but today it remained warm.  I'm at a loss.  I don't know what to do.   Are you going to exchange it again for the same, for a different model, or do you plan on keeping it?

[NYJUAN]

Same here i totally [removed] off. My other note 7 did not get this hot even while updating I had no issues at all. Im trying the new one over the weekend if its stays hotI'm changing it for an iPhone. SMH

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Message edited by Verizon Moderator

[Predator7]

Phone gets hot during the update!!! Its normal.........

[Predator7]

It should be warm while charging.............

[natashaa_vzw]

IMARTI39, ensuring you have a properly working device is a must. Help is here to ensure this happens...

[LIFEISGOODSWIM]

Since the update, the charger was warm yesterday, and the phone was slightly warm. I'm not too comfortable with this, especially because of the major overheating issues causing the device to catch on fire, and just simply because I have never experienced this with my Note 4, or with any of my previous phones.  I would like to exchange this out. 

[NYJUAN]

Yup I understand that thanks its just my first note 7 did not, so not sure why that one was not getting hot but anyhow after the updates and a full day after, the phone seems ok now.  its not getting hot anymore even while charging so i am happy.

The only thing that gets hot while charging I've noticed is the actual charger.  But for now thank god all is back to normal.