Re: New note 7
teridarren
Newbie

Same issues with mine!  You are not alone!

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Re: New note 7
carment_vzw
Verizon Employee

SINGTUNE4U-

Thanks for providing all those details as it helps us to narrow down the issue you are experiencing. Did you have a chance to test the phone while charging? While it is normal for the phone to feel warm to the touch during a software update or while charging the phone, we don't want the phone to be too hot you can't touch the phone. Please keep us posted.

Carment_vzw

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: New note 7
adriennep_vzw
Verizon Employee
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Re: New note 7
jenniferh_vzw
Verizon Employee

I can understand the additional concern with the history of the device, teridarren. Can you fill me in a bit more on exactly what’s going on with your device? It’s normal for the device and the charger to both get slightly warm during charging or in use. If the phone is used while charging, the heat may increase as well. It certainly should never get uncomfortable to the touch though.

JenniferH_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: New note 7
Predator7
Specialist - Level 1

My Note 7 just came today and it's way more cooler than Note 7 Just replaced.

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Re: New note 7
Predator7
Specialist - Level 1

1.DISABLE APPS THAT YOU DON'T NEED OR USE

2.UPDATE EXISTING APPS FROM APPS STORE

3.MONITOR WHAT APPS DRAINING YOUR BATTERY

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