New update issues with Sim card errors

[J1221]

Has anyone else received sim card errors with the new system update? This happened with the update before Marshmellow as well.

[bd94s10]

I've seen some challenges but nothing specific to right after Android M. What device do you have? Have you removed the SIM and re-seated it?

[J1221]

Note 5,  yes I have.

[bd94s10]

Very strange. I'd try to obtain a replacment SIM from VZW via a store. They are free. If that doesn't work see if Samsung can offer a replacement.

[vzw_customer_support]

J1221,

Help has arrived! An update is supposed to enhance your phone, not cause issues. I regret to see that you’re having a SIM card error. What exactly does the error say? Are you able to bypass the error message & use your phone?

AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

@J1221

It’s important to me that your Samsung Galaxy Note5 device is working as expected.

What is the exact error message(s) you are receiving with regards to the SIM Card? How often does the error message appear? Lastly, are you doing anything in particular on the device when the error message appears? Please let me know so that I can further assist.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[J1221]

Hello,

I get "error detected. Please insert SIM card" and have to restart my phone.

Sent from my Verizon, Samsung Galaxy smartphone

[bearone21]

replace the card.