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New update issues with Sim card errors
J1221
Member

Has anyone else received sim card errors with the new system update? This happened with the update before Marshmellow as well.

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Re: New update issues with Sim card errors
bd94s10
Sr. Member

I've seen some challenges but nothing specific to right after Android M. What device do you have? Have you removed the SIM and re-seated it?

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Re: New update issues with Sim card errors
J1221
Member

Note 5,  yes I have.

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Re: New update issues with Sim card errors
bd94s10
Sr. Member

Very strange. I'd try to obtain a replacment SIM from VZW via a store. They are free. If that doesn't work see if Samsung can offer a replacement.

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Re: New update issues with Sim card errors
vzw_customer_support
Customer Support

J1221,


Help has arrived! An update is supposed to enhance your phone, not cause issues. I regret to see that you’re having a SIM card error. What exactly does the error say? Are you able to bypass the error message & use your phone?


AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: New update issues with Sim card errors
vzw_customer_support
Customer Support

@J1221


It’s important to me that your Samsung Galaxy Note5 device is working as expected.


What is the exact error message(s) you are receiving with regards to the SIM Card? How often does the error message appear? Lastly, are you doing anything in particular on the device when the error message appears? Please let me know so that I can further assist.


AnthonyTa_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: New update issues with Sim card errors
J1221
Member

Hello,

I get "error detected. Please insert SIM card" and have to restart my phone.

Sent from my Verizon, Samsung Galaxy smartphone

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Re: New update issues with Sim card errors
bearone21
Leader

replace the card.

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