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Not receiving broadcast texts
StanleyDW
Member

I manage a website for my HOA. We send out emergency text messages in advance of hurricanes. All users with carriers other than Verizon receive them successfully. Verizon Wireless customers are blocked even though they have placed the sending phone number in their phone contact lists. Suggestions?

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Re: Not receiving broadcast texts
vzw_customer_support
Customer Support

It's important to receive messages, especially in a group text. I'm sure we can help get this straightened out. We would need to troubleshoot with the users having issues before we can have any confidence with an answer. The following link shows all the ways to contact us: http://spr.ly/6609ybIXT;

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