Verizon sold and marketed the Note 10+ 5G as a 5G capable device.. and repeatedly said there would be an update to make the device 5G capable, then they continued stalling telling everyone it was being rolled out city by city, and published lists..
It has become known now that this device has a radio that is not 5G capable with the Nationwide 5G network. It only has a UW radio, which means if your in a major city, it might work in a downtown area, a highend shopping area, an arena, stadium, or amusement park. But it will not have 5G service in neighborhoods.
I have called repeatedly, argued with people repeatedly, and no one is ever aware the phone does not support 5G. After I explain to them that it doesnt support it, and that I have changed plans, had new sim cards shipped to me, and received updates on my device, and it still doesnt work, they continue to claim its because im in an area with no 5G coverage or that theres some other issue. Their staff is uninformed about these devices.
I have spoke with at least a dozen people now, on at least a half dozen calls.. there was an original thread on here with 12 pages of posts, which a moderator closed recently due to the fact people have been complaining since 2020.
I have told the last couple people I spoke with I refuse to trade in my $1300 device, for an $800 credit and start making payments again to own a device with half as much storage and no SD slot, just to get the 5G service this device should have had, as it was advertised.
I'll post some more links... and some technical info so you can all be better informed as to whats going on. But I have seen reports of the Note 10 on other carriers having 5G service.. but apparently those devices have different chipsets in them.
