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Note 10 Plus killing Google Play Music when display turns off
Yeager
Member

I have tried everything from the App itself to device care battery settings sleeping apps  nothing seems to stop this issue. When the screen times out Note 10 is turning off APPs you can hear it clicking away various others as well in the background. 

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Re: Note 10 Plus killing Google Play Music when display turns off
Yeager
Member

Update.. its not the display timeout but related to the Lock Screen settings. So Lock Screen / Secure Lock Settings/ Lock Automatically.  Kills Podcast addict as well. 

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Re: Note 10 Plus killing Google Play Music when display turns off
Yeager
Member

Happens at 3 minutes after screen times out everytime

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Re: Note 10 Plus killing Google Play Music when display turns off
vzw_customer_support
Customer Support

Oh, no. Yeager, I totally understand your concern regarding this issue. It definitely has something to do with the software. I recommend reaching out to Samsung support via the link below for further assistance regarding this issue. Let us know if this helps. 

 

http://spr.ly/6600EhMyk

 

 

DiaS_VZW

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Re: Note 10 Plus killing Google Play Music when display turns off
vzw_customer_support
Customer Support

Thank you for keeping us updated! If you ever need anything else, be sure to let us know! You can also reach us on Facebook or Twitter for live support. Have a great rest of your day!

 

By the way, we've come out with new unlimited plans! Check them out here: https://www.verizonwireless.com/plans/ . MichelleH_VZW

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Re: Note 10 Plus killing Google Play Music when display turns off
bearone21
Leader

settings/doze/notifications, select what you don't want going to sleep.

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