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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Note 10 Update (Forgot Password)

Hello, My phone updated and now I can't remember the password. I have 4 more attempts before my phone FACTORY RESETS!! Of course this is not what I want.

I still have the PIN & Fingerprint set but have no option to select it.

Answering the below question will dramatically assist me in unlocking my phone. 

1. What are the parameters for the password other than it has to be more than 4 characters and contain a letter - CAN YOU USE THE ! SYMBOL?

2. Is there ANY OTHER WAY TO AVOID this factory reset?

Re: Note 10 Update (Forgot Password)
Customer Support

RYDEEZY, if the phone is prompting you for your password and you can't use the correct password there's no other way to avoid the factory reset. The password is usually only letters or numbers. If you still any any assistance going forward please let us know.



- Alan