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Note 10+ screen auto on
TROB49
Member

Is anyone else experiencing their screen automatically turning on every 5 minutes for about 2 seconds? My lock screen also no longer works ever since downloading the latest software update on 11/1 because the screen auto turns on every 5 minutes.

 

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Re: Note 10+ screen auto on
vzw_customer_support
Customer Support

Hello TROB49, having your phone screen automatically turn on every 5 minutes can certainly be frustrating, especially if the lock screen is no longer working either. Aside from the software upgrade, what other changes have occurred? Aside from the display powering on automatically and lock screen no longer working, what other problems are you encountering?

 

GilbertoL_VZW

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Re: Note 10+ screen auto on
TROB49
Member

Samsung customer service had me restart the phone in safe mode and once I turned off safe mode it fixed the problem.

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Re: Note 10+ screen auto on
vzw_customer_support
Customer Support

TROB49, we are pleased to read the issue was resolved. Is there anything else that we can look into?

DavidC_VZW

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