$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on 5G Get More plan req’d. Device must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req’s are no longer met. See vzw.com/bring-your-own-device for details.
I don't blame you for reaching out on these mixed messages from the device and what actually happened. What is the messaging app that's being used? To check off the basics, have you had an opportunity to restart the Note 10+ ? DavidH_VZW