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Note 20 Ultra Random restarts
turbo_geoduck
Member

My Note 20 Ultra recently began randomly restarting.  It has done it at least 8 times in the past week. Any ideas why, and remedies?

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Re: Note 20 Ultra Random restarts
vzw_customer_support
Customer Support

turbo_geoduck, thank you for reaching out to us on social media. We want your phone to work like a well-oiled machine, so we're right here to help. Does your phone have the most updated software? To check, you'll go to Settings -- System Updates -- Check for system updates. Since this problem has been happening, have you downloaded any new apps to your phone? -Alicia

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Re: Note 20 Ultra Random restarts
brucedabull
Member

I have this same phone and same problem. It started after the last Android update. I"m on version 12 now. I never had this problem before I went from 11 to 12. Can i rollback to 11? 

 

My software update page says 
Software updated to N986USQU2FVEB

Applied - June 18, 2022 at 1:07 AM
You're all set!
Your Phone has been updated to the latest software version. 

It still continues to restart randomly, even when it is just sitting on the charger untouched. 

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Re: Note 20 Ultra Random restarts
vzw_customer_support
Customer Support

brucedabull,

 

With software, there is no way to reverse back to an older versions.

-Mark

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