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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Note 20 ultra
Destiney1
Member
  • Does anyone know when replacement phones for the note 20 ultra comes off back order? I've been trying to get insurance to replace mine for a month now and they won't because it's on backorder
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Re: Note 20 ultra
ATPOffice
Member

I went into the Verizon store last Sunday and had the replacement by Tuesday mid-day. Was unaware of a backlog.

I'm now wondering if any backlog could be due to Verizon (and perhaps all carriers) defaulting to hitting up insurance instead of making a warranty repair.

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Re: Note 20 ultra
vzw_customer_support
Customer Support

We definitely want you to get your replacement device as quickly as possible. Let's make sure we're on the same page. Are you in need of an insurance replacement? If so, please reach out to Asurion, as they handle all insurance claims. Please let us know if you need any additional assistance.  -Jordan

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Re: Note 20 ultra
Destiney1
Member

Yes I'm in need of a replacement, and I have went through asurion. They are the ones telling me that the phone is on back order 

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Re: Note 20 ultra
vzw_customer_support
Customer Support

What is the issue you are experiencing with the phone? We may be able to assist if it is not physical damage, or water damage.*Gert

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Re: Note 20 ultra
Destiney1
Member

Unfortunately the phone was dropped and the screen is blacked out, it can't be used at all.

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Re: Note 20 ultra
vzw_customer_support
Customer Support

That can definitely create a challenge. Do they have alternative models of replacement device available? *Peter

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Re: Note 20 ultra
Destiney1
Member

Not that I'm aware of? 

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Re: Note 20 ultra
vzw_customer_support
Customer Support

I do appreciate you telling me. Since Asurion is advising you that is in in back order have you contacted them to see if they have an alternative device to give you? -Amber

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