I went into the Verizon store last Sunday and had the replacement by Tuesday mid-day. Was unaware of a backlog.
I'm now wondering if any backlog could be due to Verizon (and perhaps all carriers) defaulting to hitting up insurance instead of making a warranty repair.
We definitely want you to get your replacement device as quickly as possible. Let's make sure we're on the same page. Are you in need of an insurance replacement? If so, please reach out to Asurion, as they handle all insurance claims. Please let us know if you need any additional assistance. -Jordan