Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Note 3 Wifi Problem: Lose 5% battery per minute on wifi, uncomfortable heat from near camera on wifi
PeaceLoveAndProperty

The back of my Note 3 heats up to a physically painful temperature when using wifi connection. The battery drains at 5% per minute when on wifi connection. The mobile data connection is unaffected by these problems. This began after Android 4.4.2 update was pushed in June 2014. Anyone else encounter this? Any thoughts or ideas? Really pulling my hair out here.

Labels (1)
0 Likes
Re: Note 3 Wifi Problem: Lose 5% battery per minute on wifi, uncomfortable heat from near camera on wifi
vzw_customer_support
Customer Support

I'm sorry you're having issues with  your awesome Note 3. Have you had any software updates PeaceLoveAndProperty? Have you tried a factory reset on your phone? Is there any damage tot he device?

KinquanaH_Vzw
Follow us on Twitter @vzwsupport

0 Likes
Re: Note 3 Wifi Problem: Lose 5% battery per minute on wifi, uncomfortable heat from near camera on wifi
PeaceLoveAndProperty

Thanks for your response, Kinquana. I have had two software updates to my device since I purchased it in November of 2013. On 12/14/13 it successfully updated to update_SM-N900V_MJ7_to_MJE. On 5/24/14 it successfully updated to update_SM-N900V-MJE_to_NC4. I accessed this information in the system menu > about phone > software update.

0 Likes
Re: Note 3 Wifi Problem: Lose 5% battery per minute on wifi, uncomfortable heat from near camera on wifi
PeaceLoveAndProperty

Bump.

Please help!!

0 Likes