Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Note 3 error code 402. What can i do to fix if i have no computer?
Dlindsey22
Member

I have a samsung galaxy not3. I tried to update the os. It keeps saying erroe code 402. How do i fix this if I have no acvcess to a computer? Please help.

Labels (1)
0 Likes
Re: Note 3 error code 402. What can i do to fix if i have no computer?
vzw_customer_support
Customer Support

Dlindsey22, we always want to help make sure your device is up to date. On your Note 3 phone, can you tell us what is the current software version that you're running? You can find it by going into Settings > About Phone > Baseband Version. Also, can you tell us what steps you've been taking to go through the software update before you get to this error code? These additional details would be greatly appreciated.

SamanthaT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: Note 3 error code 402. What can i do to fix if i have no computer?
Elements
Sr. Member

If you try accessing the Play Store or update apps, do you get the 402 error as well, or is it only when trying to do a system update?

0 Likes
Re: Note 3 error code 402. What can i do to fix if i have no computer?
Dlindsey22
Member

It is lollipop 5.0 and I have went to the settings and tried to update it

that way on cellular connection and then on WiFi and it tells me error on

the start up screen then says system failed to update error 402.

On Apr 21, 2017 5:10 PM, "vzw_customer_support" <forums@verizonwireless.com>

0 Likes
Re: Note 3 error code 402. What can i do to fix if i have no computer?
yarelim_vzw
Verizon Employee

Dlindsey22​, let us help you get your Note 3 Software updated. Based on the error code you have provided, your phone is not able to update due to the Wi-Fi signal strength. In order for the phone to update a strong Wi-Fi connection is needed. Have you attempted the update on a different Wi-Fi connection?

Keep us posted.

yarelim_vzw

0 Likes