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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Note 3 - no network and dropped calls
Ponytime
Member

Guess I'm in the same boat as everyone else on here.  I'm now on my 2nd replacement phone - this time including the SIM card and still no resolution. Same scenario as everyone else with the customer reps - change the settings, replace the SIM card, let's blame it on the towers or I love the one about the spotty coverage where you live.  They don't want to listen to the fact that it happens in the middle of a big city and that where I live is not the issue. I've been promised follow-ups as well and - actually did get one. Right after the 2nd replacement when I had just set up the phone again and it hadn't had time to have any issues. Problem is they replace the phone with the SAME phone - won't even let you change colors. One of the reps had told me each color was out of a different batch and that might make a difference to change color.  Sounds a little far fetched, but HEY - I'm ready to try anything if it might work.  I have a small business and sometimes the network is critical to me making a sale. Doesn't make much sense to carry around and pay for a useless phone. I'm debating whether to call customer service again or just change carriers since they won't replace the phone with something that actually works.  I've been a verizon customer since before verizon was verizon and this is how you get treated??????????  Sad.........

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