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Note 4 Marshmellow 6.0.1 Not Recognized by Android Auto in 2018 Chevrolet Trax .
itsjustkar
Member

My Note 4 is running Marshmallow 6.0.1 and is not recognized by Android Auto in 2018 Chevrolet Trax. I have checked the USB debugging box, the USB configuration is MTP media transfer protocol. I just purchased this car. We couldn't get the Android Auto to recognize my Note 4 at the car dealership, the salesman plugged his Galaxy S7 into the USB port in the car and it worked perfectly with Android Auto. All my phone does when plugged into the port is beep simultaneously with the flashing charge icon. The battery in the phone is new and 100%. I have tried difference cables, the phone charges correctly everywhere, including the new car. Any help would be greatly appreciated ?

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Re: Note 4 Marshmellow 6.0.1 Not Recognized by Android Auto in 2018 Chevrolet Trax .
bd94s10
Sr. Member

I would contact Samsung as per Google's article here it should work with 5 and above.. although 6 Marshmallow is recommended.

Set up your Android Auto app - Android Auto Help

Make sure you have the latest version of Android Auto app, which I assume you do. Android Auto - Maps, Media, Messaging & Voice - Android Apps on Google Play

If you do have the latest version of the app let us know what Samsung comes back with.

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Re: Note 4 Marshmellow 6.0.1 Not Recognized by Android Auto in 2018 Chevrolet Trax .
vzw_customer_support
Customer Support

We're disappointed to learn you're having trouble with your phone and your new car, itsjustkar. We'd like to take a closer look into this with you. Did you test out your phone in any other car at the dealer? Have you removed and reinstalled the app? You can learn more about Android Auto here, http://spr.ly/6587DV06D;

 

DanielleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Note 4 Marshmellow 6.0.1 Not Recognized by Android Auto in 2018 Chevrolet Trax .
vzw_customer_support
Customer Support

I appreciate the helpful information, itsjustkar. I understand this is important for you and we certainly want your device to connect properly to your car. Keep us updated and let us know if uninstalling and reinstalling the application was helpful. Also, you can find additional information on Android Auto app using this link. http://spr.ly/6585DV0Hl Keep us updated.

 

GersonG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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